Product Warranty Policy
At Industrial Outlet, we stand behind every piece of equipment we sell. Products that include a manufacturer warranty are covered under the terms and conditions set by that manufacturer. Coverage, duration, and terms vary by brand and model, but our team is here to help you through the process from start to finish.
How Warranties Work
When you purchase equipment from Industrial Outlet that includes a manufacturer warranty, you are entitled to warranty service as outlined by that manufacturer. Industrial Outlet acts as your point of contact, helping you connect with the manufacturer and coordinating your claim so you don't have to navigate it alone.
What's Covered
Coverage varies by manufacturer and product. Most manufacturer warranties cover defects in materials or workmanship, manufacturing defects, and component failures under normal use.
Most manufacturer warranties do not cover:
- Normal wear and tear, including consumable parts such as hoses, belts, blades, filters, pads, and seals
- Damage from misuse, abuse, overloading, or operating beyond rated capacity
- Improper installation, or installation that does not meet the manufacturer's site, concrete, electrical, or anchoring requirements
- Unauthorized modifications, repairs, or non-genuine replacement parts
- Lack of routine maintenance as outlined in the owner's manual
- Accidental damage, weather exposure, or improper storage
- Cosmetic damage that does not affect performance
- Commercial use of equipment rated only for residential use, where the manufacturer excludes it
Filing a Warranty Claim
If you believe your equipment has a defect covered by the manufacturer's warranty, contact us within 30 days of discovering the issue. We'll work directly with the manufacturer on your behalf to process your claim.
To start a claim, reach us by email at support@industrial-outlet.com, by phone at (888) 535-1691, or through the contact form on our website. Please include:
- Your order number
- Product name and model number (and serial number, if available)
- A description of the issue or defect
- Photos or videos showing the issue
- Proof of purchase, if you no longer have your order number
Our team will review your claim and coordinate with the manufacturer on next steps, which may include repair, replacement parts, a replacement unit, or another remedy as determined by the manufacturer's warranty terms. Some manufacturers may require an authorized service technician to inspect the equipment before a claim is approved.
Warranty Duration
Warranty periods vary by product and manufacturer, commonly ranging from 90 days to several years, and some manufacturers offer separate coverage periods for structural components, hydraulics, motors, and electrical parts. For warranty details on a specific product, check the product page or documentation, or contact us before purchasing and we'll confirm the terms.
Response Time
Once you submit a warranty claim, we'll contact you within 1 to 2 business days. Total processing time depends on the manufacturer's policies and procedures.
Contact Us
For warranty questions or assistance, reach out to our support team:
Company Name: Industrial Outlet
Phone: (888) 535-1691
Email: support@industrial-outlet.com
Address: 4654 Duncan Rd, Erie, PA 16505 (not open to public visits)
Business Hours: Monday through Saturday, 8:00 AM to 7:00 PM Eastern Time
This warranty information is provided as a general guide. Specific warranty terms and conditions are set by each product's manufacturer. Industrial Outlet facilitates warranty claims, but final warranty decisions are made by the respective manufacturers.