Last updated: September 26, 2026
Overview
This website is operated by Industrial Supply Source LLC, doing business as Industrial Outlet. Throughout the site, the terms "we," "us," and "our" refer to Industrial Outlet. Industrial Outlet provides this website, including all information, tools, and services available on it, on the condition that you accept all terms, conditions, policies, and notices stated here.
By visiting our site or purchasing from us, you use our "Service" and agree to these Terms of Service ("Terms"). These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.
Please read these Terms carefully before using our site. By accessing any part of the site, you agree to these Terms. If you do not agree, you may not access the website or use any of our services.
Any new features or tools added to the site are also subject to these Terms. We may update or replace any part of these Terms by posting changes on this page. Your continued use of the site after changes are posted means you accept them.
Section 1: Online Store Terms
By agreeing to these Terms, you confirm that you are at least 18 years old. You may not use our products for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction while using the Service. Any breach of these Terms may result in immediate termination of your access to the Service.
Section 2: General Conditions
We reserve the right to refuse service to anyone at any time. Content you submit, excluding payment card information, may be transferred unencrypted across networks. Payment card information is always encrypted during transfer and processed through Shopify's secure payment systems. You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without our written permission.
Section 3: Accuracy of Information
We are not responsible if information on this site is inaccurate, incomplete, or out of date. Site content is provided for general information and should not be your only basis for making decisions. Always verify critical specifications, such as capacity, dimensions, clearances, and power requirements, against the manufacturer's official documentation before purchasing or installing equipment. We may update site content at any time but are not obligated to do so.
Section 4: Changes to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any part of the Service at any time. We are not liable to you or any third party for any price change, modification, suspension, or discontinuation of the Service.
Section 5: Products
Certain products may be available exclusively online and are subject to availability. We make every effort to display product colors and images accurately, but we cannot guarantee that your screen will show them exactly as they appear in person. We may limit sales of any product to any person, region, or jurisdiction. All product descriptions and prices are subject to change at any time without notice.
Section 6: Billing and Account Information
We reserve the right to refuse, limit, or cancel any order. If we change or cancel an order, we will try to notify you using the email, phone number, or billing address provided. If an order is canceled after payment, you will receive a full refund to your original payment method. You agree to provide current, complete, and accurate purchase and account information. Payment methods, financing, and ACH or wire transfer details are covered in our Payment Policy.
Section 7: Optional Tools and Third Party Services
We may provide access to third party tools and services, such as payment processors and financing providers, which we do not monitor or control. These tools are provided "as is" without warranties of any kind, and your use of them is at your own discretion and subject to the provider's own terms.
Section 8: Third Party Links
Our site may include links to third party websites. We are not responsible for their content, accuracy, or services, and any transactions with third party websites are at your own risk.
Section 9: User Submissions
If you send us reviews, comments, photos, suggestions, or other submissions, you grant us the right to use, edit, and publish them in connection with our business. Your submissions must be accurate and must not be unlawful, offensive, misleading, or infringe anyone's rights. We may remove any submission at our discretion.
Section 10: Personal Information
Your submission of personal information through the site is governed by our Privacy Policy.
Section 11: Errors and Omissions
Occasionally the site may contain errors or omissions in product descriptions, pricing, promotions, shipping details, or availability. We reserve the right to correct any errors, update information, or cancel orders affected by an error, even after an order has been submitted. If your order is affected by a pricing error, we will contact you before canceling and give you the option to purchase at the correct price.
Section 12: Prohibited Uses
You may not use the site for any unlawful purpose, to harass or harm others, to upload viruses or malicious code, to interfere with the site's security features, or to submit fraudulent orders, chargebacks, or claims.
Section 13: Disclaimer of Warranties and Limitation of Liability
We do not guarantee that the Service will be uninterrupted, secure, or error free. The site and its content are provided "as is" and "as available." This does not affect any manufacturer warranty included with products you purchase. See our Warranty Information page for details. To the extent permitted by law, Industrial Outlet is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the site or products purchased from us, including lost profits or equipment downtime.
Section 14: Indemnification
You agree to indemnify and hold harmless Industrial Outlet, Industrial Supply Source LLC, and its affiliates from any claim or demand arising from your breach of these Terms or your violation of any law or the rights of a third party.
Section 15: Severability
If any part of these Terms is found to be unenforceable, it will be enforced to the fullest extent allowed, and the remaining Terms will stay in full effect.
Section 16: Termination
These Terms remain in effect until terminated by you or by us. We may end your access to the site if we believe you have violated these Terms. Any obligations you had before termination, including payment for orders placed, still apply.
Section 17: Entire Agreement
These Terms, together with the policies posted on this site, make up the entire agreement between you and Industrial Outlet and replace any prior agreements or communications on the same subject.
Section 18: Governing Law
These Terms are governed by the laws of the Commonwealth of Pennsylvania, except where applicable consumer protection law says otherwise.
Section 19: Changes to These Terms
We may update these Terms at any time by posting changes on this page. Your continued use of the site after changes are posted means you accept them.
Section 20: Contact Information
Questions about these Terms can be sent to support@industrial-outlet.com or (888) 535-1691. This website is owned and operated by Industrial Supply Source LLC, doing business as Industrial Outlet, 4654 Duncan Rd, Erie, PA 16505 (not open to public visits).