Frequently Asked Questions

We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Amazon Pay, PayPal, Shop Pay Installments, and ACH or bank wire transfer. See our Payment Policy for details.

Yes. Shop Pay Installments lets you split your purchase into smaller payments on qualifying orders. Financing is provided by Affirm and is subject to approval. Your payment schedule and any interest are shown at checkout before you confirm.

Yes. Save an extra 3% when you pay by ACH or bank wire transfer. Select ACH / Wire Transfer at checkout to receive our bank details and payment instructions, or contact us for a quote with the discount applied. See our Payment Policy.

Yes. Call us at (888) 535-1691 and our team will help you complete your purchase.

Yes. Businesses, contractors, facilities, and other commercial buyers can contact us for multi-unit pricing, custom quotes, and invoices. You can also use the Request a Quote button on any product page. We respond within 1 business day.

Sales tax is collected on orders shipping to Pennsylvania and any other state where required by law. Any applicable tax is shown at checkout before you pay.

Yes. Contact us before placing your order and send a valid exemption certificate. We'll apply it to your order.

Yes. If you find the same item in stock for less at an authorized retailer, we'll beat that price. See our Price Match Guarantee for requirements.

Use code OUTLET175 for $175 off orders of $2,500 or more. You can also get 2% off your first purchase by joining our email list.

Yes. Shipping is included in our product prices for orders within the contiguous United States. No shipping charges are added at checkout.

We ship to all addresses within the contiguous United States (lower 48 states). We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or international addresses.

Orders placed before 3:00 PM Eastern Time, Monday through Friday, begin processing the same business day. Orders are processed within 1 to 2 business days, and delivery typically takes 3 to 5 business days after shipping. Some items ship directly from the manufacturer and may take longer. We'll notify you if that applies.

You'll receive a confirmation email when your order is placed. Once it ships, you'll receive a second email with tracking information, or freight carrier details and a PRO number for freight shipments.

Large and heavy equipment ships by LTL freight. The carrier will contact you to schedule a delivery appointment. Freight delivery is curbside, so you'll need a forklift, loading dock, or enough help and equipment to unload safely.

Not automatically. If you don't have a loading dock or forklift, contact us before ordering and we'll confirm whether liftgate or residential delivery is available for your address and whether additional charges apply.

Inspect the packaging and product before signing the delivery receipt. Look for punctures, crushed packaging, or missing pieces. Note any damage on the delivery receipt and take clear photos before accepting the shipment.

Email support@industrial-outlet.com within 48 hours of delivery with your order number and photos of the product, packaging, and SKU. Freight carriers often deny claims reported late, so please contact us right away. We'll handle the freight claim for you.

Warehouse Pickup is available on select products.

Yes, if you contact us within 24 hours of placing your order.

You have 30 days from delivery to start a return. Items must be unused, in original packaging, and include proof of purchase. See our Return & Refund Policy for full details.

Yes. Approved returns are subject to a 25% restocking fee. No restocking fee applies to orders canceled before shipment or to items that arrive damaged, defective, or incorrect.

Email support@industrial-outlet.com with your order number and reason for return. Please wait for approval and instructions before sending anything back.

No. Returns must be unused and in original packaging. If you believe your equipment has a defect, contact us and we'll help you through the manufacturer's warranty process.

Approved refunds are processed to your original payment method within 3 to 5 business days after we receive and inspect the return. Your bank may take additional time to post the funds.

Yes. If your order hasn't shipped, we'll cancel it and issue a full refund with no restocking fee. Once an order has shipped, it can't be canceled, but you may request a return. See our Cancellation Policy.

Yes. Industrial Outlet is an authorized dealer for the brands we sell. Every product is brand new, sourced directly from the manufacturer or through their authorized distributors, and includes the full manufacturer warranty.

Yes. Tell us the models you're considering along with your required capacity, available space, power supply, and intended use, and we'll help you compare options.

Check the overall dimensions, ceiling height, operating clearances, and access paths to your installation area. Product manuals and spec sheets are available on most product pages.

It depends on the product. Some equipment requires assembly, anchoring, electrical work, or setup before use. Review the manufacturer's installation requirements before purchasing.

Confirm dimensions, access, electrical service, concrete and anchoring requirements, clearances, ventilation, and local codes before ordering. See our Installation & Site Prep Policy.

No. We sell and ship equipment but do not perform installations. We can help connect you with independent installers in your area at no extra cost. Any installation agreement is made directly between you and the installer. Visit our Installation page to request help.

Availability varies by product and warehouse. If timing matters, contact us before ordering and we'll confirm current availability.

Yes. Products include the manufacturer's warranty. Coverage, length, and registration requirements vary by brand and model. Contact us before purchasing if you'd like to confirm the terms for a specific item.

Contact us within 30 days of discovering the issue with your order number, model number, serial number if available, a description of the problem, and photos or videos. We'll coordinate the claim with the manufacturer for you. See our Warranty Information page.

Yes. Send us the manufacturer, model number, serial number if available, and the part you need. Parts availability varies by manufacturer.

Your order number, product model, serial number if applicable, photos or videos, and a clear description of the issue. This helps us resolve your request faster.