Order Cutoff Time
Orders placed before 3:00 PM Eastern Time, Monday through Friday, are processed the same business day. Orders placed after 3:00 PM ET, on weekends, or on holidays are processed the next business day.
Processing Time
Orders are processed within 1 to 2 business days. Some equipment ships directly from the manufacturer or distributor and may have additional lead time.
Backorders
If an item you ordered is backordered or unavailable, we'll contact you by email with the expected ship date. You can choose to wait or cancel for a full refund.
Delivery Time
Standard delivery typically takes 3 to 5 business days from the time your order ships. Delivery times are estimates and may vary by carrier, destination, weather, and warehouse location.
Shipping Costs
No shipping charges are added at checkout. We ship to all addresses within the contiguous United States (lower 48 states). We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or international addresses.
Warehouse Pickup
Select products offer a Warehouse Pickup option on the product page. Once your order is ready, we'll email you the pickup location and instructions. Our Erie, PA business address is not a pickup location.
Freight Delivery
Large and heavy equipment ships by LTL freight, and we select the carrier. The carrier will contact you to schedule a delivery appointment. Freight delivery is curbside, so the driver is not responsible for moving items inside. You'll need a forklift, loading dock, or enough help and equipment to unload safely. If you need liftgate or residential delivery, contact us before ordering and we'll confirm availability and any additional cost.
Inspect Your Delivery
Before signing for a freight delivery, inspect the packaging and product and note any damage on the delivery receipt. Take photos of any damage. If you find hidden damage after unpacking, email us within 48 hours of delivery with photos of the product, packaging, and SKU, and we'll handle the freight claim for you. Please keep all packaging and don't use the item until the claim is resolved, since the carrier may need to inspect it.
Missing Items
If any items are missing, note the shortage on the delivery receipt before signing and contact us within 48 hours of delivery. Once the carrier confirms the shortage, we'll send the missing items at no cost. We recommend not scheduling installers until your equipment has arrived and been fully inspected.
Order Tracking
You'll receive a confirmation email when your order is placed, and a separate email with tracking or freight carrier details once your order ships.
Address Changes
If you need to update your shipping address, please contact us within 24 hours of placing your order. If your order has already shipped, we'll do our best to help, but any rerouting fees charged by the carrier are the customer's responsibility.
Parcel Deliveries
For smaller items shipped by UPS or FedEx, if tracking shows your package as delivered but you can't find it, contact us and we'll help you file a claim with the carrier.
Questions
For any shipping questions, contact us at support@industrial-outlet.com or (888) 535-1691.
Industrial Outlet
4654 Duncan Rd
Erie, PA 16505
(not open to public visits)