What Backs Every Purchase
Everything we sell is genuinely new and comes with the full manufacturer warranty, because we only buy through authorized channels, straight from manufacturers and their official distributors. No gray-market gear, no mystery sellers, no guessing where it actually came from. If a deal somewhere else looks too good to be true, call us; we'll help you figure out why.
Warranty coverage itself varies by brand and product, so check the product page or ask us before you buy. Need to actually file a claim down the road? Send us your order number and we'll help push it through with the manufacturer.
When Your Order Arrives
Large equipment usually comes freight, and a quick check before you sign protects you later.
- Look over both the packaging and the product for anything visibly wrong.
- Write it on the Bill of Lading before signing, and if it's bad enough, just refuse the delivery and give us a call.
- Snap photos of everything, packaging included.
This part isn't optional. Skip documenting damage on the BOL, and you could lose coverage for a repair or replacement down the line.
Damage You Find Later
Sometimes damage isn't visible until you unpack everything. If that happens, you've got 48 hours to email support@industrial-outlet.com with photos of the product, the packaging, and the SKU. Miss that window or skip the documentation, and the freight carrier won't honor the claim, that part's out of our hands.
Something Breaks After You've Started Using It
Contact us with your order number and what's going wrong. Depending on the product and the brand, we'll sort out whether that means a repair, a replacement, or filing a claim through the manufacturer's warranty.
Reach Out
Our U.S.-based team handles every question and concern personally.
Email: support@industrial-outlet.com Phone: (888) 535-1691